Help Center
Getting Started Adding Your Contact Information Adding an Alternate Contact Adding a Credit Card Adding Broker & Teams Member Affiliations Adding Pricing Affiliations
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Setup

Getting Started

In this quick video we'll discuss how to set up your account.
Registering for a new client account is easy!
Enter your user details including your preferred email to receive your projects when the photographer is done with them and create a password to login.
If your photographer has already added you as a client in their Full Frame account you can skip the above step and instead find the Welcome email you received and reset your password by selecting 'Forgot Password'
You will then need to complete the rest of your profile by navigating to the drop down menu under your name on the left side navigation.
Please follow these links for additional instructions on how to add all your contact information, admin details and affiliations to your profile:
Your account will then be all ready for you to use!
Setup

Adding Your Contact Information

In this video we'll discuss how to set up your profile with your information.
This information will be helpful for the photographer if they need to reach out to you regarding an order.
This information will also appear on your marketing materials such as property websites and flyers if people need to contact you regarding the property.
Under user information fill out all the necessary information that you would like. This will include your name, primary email, marketing email, phone number, license number, and address or office address (if you would like).
Off to the right you can upload your image that will appear on marketing materials, such as the property website or flyers.
Below that you may also update your password to your account if you need to.
The next tab on your profile settings is 'Affiliations'. Here you can put in your brokerage info including a logo of your team or brokerage that will appear on your marketing materials for your properties. Adding your broker info is mandatory in the US, so please do this right away.
Add in the other necessary information you would like to appear, such as name, email, address, and phone number.
Setup

Adding an Alternate Contact to Your Account

In this video we'll show how you can add an alternate contact to your account if you have someone helping or placing orders with your photographers team for you.
Off to the left side navigation select the dropdown below your name and click profile.
Scroll down to where you see alternate contact. This alternate contact will be in touch with your photographer's team if you are not available. Simply enter their information, name, email, and phone number here.
Setup

Adding a Credit Card to Your Account

In this video we'll go over how to add and save a credit card to your account for payment purposes.
Off to the left side navigation select the dropdown and click profile.
Navigate to the last tab at the top and select 'Account'. Off to the left you'll credit card. Simply input your credit card information to save to your account for your payment processing method.
Setup

Adding Broker & Teams Member Affiliations to Your Projects

In this video we'll discuss how to add a broker or team affiliation to your account. This will be helpful if you have projects or properties that are associated with certain team members.
Off to the left side navigation select the dropdown under your name and click profile.
Navigate to the next tab at the top and select 'Affiliations'. Off to the right you'll see Broker / Team Affiliations.
Click the plus sign to add them, select admin if they're an admin on the account or not. Under 'Affiliation Code' you may put a specific code for that affiliation and check 'Receive Email Notifications' if you would like them to receive email notifications regarding the property.
See other support videos for descriptions of other features. For more information contact your service provider using the contact us link on the left side link of your client portal.
Setup

Adding Pricing Affiliations on Projects

In this video we'll show how you can add in pricing affiliations to your account. Affiliated Pricing groups are special prices for you that you may have made with a broker or team affiliation to split costs.
Off to the left side navigation select the dropdown and click profile.
Navigate to the next tab at the top and select 'Affiliations'. Off to the right you'll see Pricing Affiliations.
Simply add in the pricing affiliation's name or code.